Palmetto GBA's eServices portal is experiencing connection issues and we are working to resolve them. The services offered in our Interactive Voice Response System (IVR) and in our Provider Contact Center are still available. We apologize for any inconvenience this may cause.

JM Home Health and Hospice

Home Health and Hospice providers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Mississippi, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee and Texas

Critical Update

Health Insurance Query Access (HIQA/HIQH) Currently Offline:
A fix for the HIQA/HIQH issue was installed into production prior to last night's cycle. There were two issues identified. One relates to valid Health Insurance Claim (HIC) numbers and the other for invalid HIC numbers. Providers can now access eligibility information for valid HIC numbers through HIQA/HIQH. The invalid HIC issue will be fixed in the next system release. Please read this article on how to handle invalid HICs.


eCBR is one of the powerful new tools available as part of our new eReview portal section. It provides on-demand comparative data on how an individual health care provider's billing and payment pattern compares to his/her peers based on their Jurisdiction M activity.


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