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E-mail
E-mail J1 A/B MAC to have your inquiry answered. Please do not include any Protected Health Information.
Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.
Telephone and Fax
- J1 Part B Important Addresses, Telephone Numbers and Fax Numbers
- Interactive Voice Response (IVR) System - (866) 931-3903
- General Information is available 24/7
- Patient eligibility, claim status or order requests for the Standard Provider Remittance (SPR) is available:
- 4 a.m. to 7 p.m. PST for Hawaii, Nevada and the American Samoa
- 4 a.m. to 5 p.m. PST for California
- See the IVR User Guide (PDF, 187 KB) for helpful tips on using this system
- J1 Part B Provider Contact Center (PCC) - telephone number (866) 931-3901 or fax (803) 763-0604
- Complex issues related to claims, billing eligibility, provider education and other provider issues can be addressed here
Written Correspondence
General mailing address is listed below:
J1 MAC - Palmetto GBA
General Correspondence
P.O. BOX 1091
Augusta, GA 30903-1091
View the Palmetto GBA J1 MAC department-specific mailing addresses (PDF, 21 KB).
Still have questions?
- You can find direct answers to your technical questions by visiting our Site Help page
- Need to contact another Medicare department on this site? Go to our Site Contact page.
- For help with technical problems using your computer on this Web site, e-mail Palmetto GBA's Technical Assistance
- How are we doing? Contact the Centers for Medicare & Medicaid Services (CMS) POE Coordinator in writing about Palmetto GBA's service. Their mailing address is below:
Neal Logue or Merle Corpuz
Provider Outreach and Education Coordinator
e-mail: J1MAC_Provider_Concerns@cms.hhs.gov
90 - 7th St., Suite 5-300 (5W)
San Francisco, CA 94103-6708
J1 Part B Important Addresses, Telephone Numbers and Fax Numbers
Click or scroll down to view the contact information by category. View the printer-friendly version (PDF, 18 KB).
Part B: Claims
J1 MAC - Palmetto GBA
P.O. Box 1051
Augusta, GA 30903-1051
Hawaii/Nevada
Fax: (803) 462-3932
Northern California
Fax: (803) 462-3930
Southern California
Fax: (803) 462-3931
Note: The fax numbers are for additional information to accompany electronically-submitted claims only.
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EDI: J1 MAC - Palmetto GBA
J1 MAC - Palmetto GBA
P.O. Box 100145
Columbia, SC 29202-3145
Telephone: (866) 749-4301
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Part B: Electronic Funds Transfer (EFT)
e-mail: EFT.Admin@PalmettoGBA.com
Telephone: (866) 749-4301
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Part B: General Correspondence
J1 MAC - Palmetto GBA
P.O. Box 1091
Augusta, GA 30903-1091
Fax: (803) 462-3912
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Part B: J1 Technical Support for Electronic Billing, Electronic Remittance Advice (ERA) and other EDI Issues
Telephone: (866) 749-4301
Fax: (803) 870-8035
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Part B: Medical Review
J1 MAC - Palmetto GBA
P.O. Box 1476
Augusta, GA 30903-1476
ADR Fax: (803) 462-3929
General Correspondence Fax: (803) 462-3918
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Part B: Medicare Beneficiary Call Center: All questions related to the Medicare program
Medicare BCC
General Written Correspondence
P.O. Box 39
Lawrence, KS 66044
Telephone: (800) 633-4227
TTY: (877) 486-2048
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Part B: Medicare Secondary Payer
J1 MAC - Palmetto GBA
P.O. Box 1687
Augusta, GA 30903-1687
Fax: (803) 462-3922
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Part B: Provider Contact Center (PCC)
CSR: (866) 931-3901
IVR: (866) 931-3903
TTY: (866) 931-3902
e-mail: J1PCC.Contact@PalmettoGBA.com
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Part B: Provider Enrollment
J1 MAC - Palmetto GBA
P.O. Box 1508
Augusta, GA 30903-1508
Note: Complex Inquiries Only Telephone: (866) 895-1520. This number is not for status updates.
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Part B: Provider Outreach and Education - Requests for workshops or meeting only
J1 MAC - Palmetto GBA
P.O. Box 2166
Augusta, GA 30903-2166
Fax: (803) 763-2280
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Part B: Redeterminations and Reopenings - Make telephone corrections to submitted claims
J1 MAC - Palmetto GBA
P.O. Box 1252
Augusta, GA 30903-1252
Telephone Reopenings (restrictions apply):
(866) 669-5543
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Part B: Overnight Delivery Address
J1 MAC - Palmetto GBA
2743 Perimeter Parkway
Bldg 200 - 2nd Floor
Augusta, GA 30909
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Part B: Overpayments
J1 MAC - Palmetto GBA
Part B Accounts Receivable
P.O. Box 1416
Augusta, GA 30903-1416
Northern California
J1 MAC - Palmetto GBA
P.O. Box 250
Augusta, GA 30903-0250
Southern California
J1 MAC - Palmetto GBA
P.O. Box 550
Augusta, GA 30903-0550
Voicemail for Extended Repayment Plan (ERP) Questions: (803) 763-4829
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