Access the IVR at (877) 567-9232 and select option 3. To view or download a copy of the Ohio/West Virginia Part B IVR Guide, click on the file at the end of this article.
NPI Changes to Interactive Voice Response (IVR) Comprehensive User Guide
The Interactive Voice Response (IVR) enables you to receive routine Medicare Part B information without having to wait for a customer service representative.
Provider authentication elements will be requested before you will be able to access to provider and patient specific information from our Medicare files.
- You must provide the National Provider Identifier (NPI), the Provider Transaction Access Number (PTAN) and the Tax Identification Number (TIN)
- This change impacts all providers calling the Interactive Voice Response (IVR) system
When is the IVR Available?
The IVR is available 24 hours a day to obtain general information. Beneficiary eligibility and claim status information is available between 6 a.m. and 9 p.m. With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. Palmetto GBA will continue to ensure that routine inquiries regarding claim status and beneficiary eligibility are handled through the IVR, which will allow representatives to be available to handle more difficult or complex issues. The IVR is available at (877) 567-9232.