Palmetto GBA
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Auxilary Aids & Services

For information about the availability of beneficiary auxiliary aids and services, please call our Beneficiary Contact Center at 800-833-4455.

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Railroad Medicare
How do I obtain the information required to register for Online Provider Services?

You must have a Provider Transaction Account Number (PTAN), National Provider Identifier (NPI), and tax identification number (TIN) to register for Online Provider Services (OPS). Palmetto GBA cannot release patient or provider specific information if you do not identify yourself with your PTAN, NPI, and TIN. You may access the National Plan & Provider Enumeration System (NPPES) NPI Registry to search for the PTANs and NPIs listed for your office. If you do not know your tax ID, check with your administrative office or refer to your tax records.

You must also provide the most recent Medicare payment amount received for the account you are registering. Call the IVR related to your line of business to verify your last payment received. IVR telephone numbers are listed in the Contact Us pages of

Providers who have a Do Not Forward (DNF) on file with Palmetto GBA will not be able to register until the DNF is lifted.

New providers must have an Electronic Data Interchange (EDI) Enrollment Agreement on file with Palmetto GBA and wait until they receive a payment from Medicare to register for Online Provider Services. If you are new to Medicare and you call technical support for registration assistance, you will be asked to wait until your first Medicare payment to enroll.


last updated on 08/21/2015
ver 1.0.51