The Interactive Voice Response (IVR) can be accessed at (877) 288-7600. To view or download a copy of the Railraod Medicare IVR User Guide, click on the file at the end of this article.
The IVR enables you to receive routine Railroad Medicare information without having to wait for a customer service representative.
Provider authentication elements will be requested before you will be able to access provider and patient specific information from our Medicare files.
- You must provide the National Provider Identifier (NPI), the Provider Transaction Access Number (PTAN) and the Tax Identification Number (TIN)
- This change impacts all providers calling the IVR system
When Is the IVR Available?
The IVR is available 24 hours a day to obtain general information. With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. The IVR is available at (877) 288-7600.
In our commitment to providing the highest level of service to our customers, on March 2, 2009, we began a pilot program to provide telephone service from 8:30 a.m. to 4:30 p.m. for all time zones with the exception of PST, which will receive service from 8 a.m. to 4 p.m. Customer service representatives are available to assist you with more complex questions or concerns.