Implementation of Palmetto GBA Railroad Medicare Improved Interactive Voice Response System
Our goal as the Railroad Medicare contractor is to continuously improve customer satisfaction through the delivery of accurate, timely and consistent customer service. In our commitment to providing the highest level of service to our customers, Railroad Medicare will have an enhanced Interactive Voice Response Unit (IVR) effective June 8, 2009.
The improved IVR will provide information regarding claim status, eligibility, financial, general, and redetermination information. This enables you to receive routine Railroad Medicare information without having to wait for a customer service representative.
With a touch-tone phone, you can obtain the latest information on your claims and other Medicare issues. The IVR is available 24 hours a day to acquire general information. To obtain specific information the IVR is available from 7 a.m. to 11 p.m. Monday through Friday, Eastern Standard Time.
The IVR is available at (877) 288-7600.