Ombudsman Program
The Ombudsmen for the DMEPOS Competitive Bidding Program are now available to assist providers, suppliers, and beneficiaries by providing information and education and by facilitating the resolution of complaints and concerns. The ombudsmen's role is to investigate and address complaints by providers, suppliers, and beneficiaries specifically related to the Competitive Bidding Program. There are eight ombudsmen who are located within the initial Competitive Bidding Areas (CBAs).
You may contact an ombudsman:
- For general information about the DMEPOS Competitive Bidding Program;
- To obtain assistance in locating a contract supplier;
- For educational programs and activities;
- To report concerns about the program, a supplier, or a referral agent;
- The quality of services or items, and/or suspected fraud or abuse; and
- For assistance with questions, issues, and complaints specifically pertaining to the competitive bidding program and policies.