The IVR User Guide has been updated.
To ensure the best customer service to home health and hospice providers, it is recommended that you use the IVR to request routine claims, beneficiary eligibility and payment information. Use of the IVR allows more time for provider contact center (PCC) representatives to work with providers who have very complex claims issues. If you need information that cannot be accessed on the IVR, you may speak with a live representative Monday through Thursday from 8 a.m. to 5 p.m.
Please note that all PCCs will be closed for Customer Service Training the first four Fridays of each month from 2 to 4 p.m. ET. On these days, a live representative will be available from 8 a.m. to 2 p.m. and from 4 to 5 p.m. When there are five Fridays during the month, the PCC hours during the fifth Friday will be 8 a.m. to 5 p.m.
The IVR can be accessed at (866) 801-5301. To view or download a copy of the RHHI IVR User's Guide select the PDF file below.