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MSP: Eligibility & Denials

Denial Reason, Reason/Remark Code(s)

  • PR-22: Payment adjusted because this care may be covered by another payer per coordination of benefits
How can I determine when Medicare is the primary or secondary payer?
  • Use the Palmetto GBA MSP Lookup Tool. Ask your patient a series of yes/no questions and select the answers using our online tool.
  • If Medicare records do not match the MSP Lookup Tool outcome, refer the patient to the Coordination of Benefits Contractor to have his/her records corrected
Coordination of Benefits Contractor (COBC)
  • Patients may contact Coordination of Benefits Contractor (COBC) for primary/secondary determinations at (800) 999-1118, from 8 a.m. to 8 p.m. EST
  • Provider may contact COBC to:
    • Report potential MSP situations
    • Address general MSP concerns
    • Report incorrect insurance information
    • Get help completing an MSP questionnaire
  • Contact (800) 999-1118 or the CMS General Information site
When is Medicare secondary?
  • Medicare may be secondary in the following situations or to the following plans:
    • Aged Worker - Medicare is the secondary payer when the primary Employer's Group Plan has 20 or more employees
    • Disability - Medicare is the secondary payer when the Employer's group Plan has 100 or more employees
    • Workers' Compensation - When the Medicare Beneficiary states that the illness or injury is work related (regardless of past or current employment) and the Bureau of Workers' Compensation agrees that they are responsible for the illness or injury, Medicare is the secondary payer
    • Auto/Liability - When the illness or injury is a result of automobile or liability, caused by another party or on another's property, Medicare is the secondary payer. (Remember - Subrogation can play a part for two years, where Medicare makes conditional payments with the intent of receiving refunds once there is a settlement.)
    • Veterans Administration - Medicare and VA are equal entities. Patients without monthly fee bases cards may choose to see his/her regular physician and those claims should be submitted to Part B. Services rendered in a VA Facility must be filed with the VA.
    • End Stage Renal Disease (ESRD) - When the patient is enrolled with Medicare solely due to renal failure, Medicare is secondary for the first 30 months, known as the Coordination Period
    • Incarcerated Beneficiary - CMS will deny claims for patients who are in custody of a State or local government under the authority of a penal statute at the time the provider rendered the service. This provision was implemented in Regulations 42 CFR 411.4(a) and 411.4(b) respectively.
    • Consolidated Omnibus Budget Reconciliation Act (COBRA) - Medicare is the secondary payer to group health coverage only if the coverage is by virtue of Current Employment Status (CES). The COBRA continuation of benefits law requires employers to continue health coverage for employees and dependents of employees who no longer work sufficient hours to qualify for the employer's health plan. Where the employer is required to provide such coverage, the coverage is considered to be 'by virtue' of the COBRA law, rather than by virtue of 'current employment status.' Therefore, Medicare is primary to such coverage. Medicare is always primary over COBRA, except for a person who is entitled to Medicare based on end stage renal disease and they are in their 30-month coordination period. In this case, if the person has a COBRA plan, it would be primary until the end of the coordination period.

Note: Medicare regulations state that a patient must have both Part A and Part B Medicare for the MSP provisions to apply.

  • Ask patient about eligibility at time of visit; obtain copies of all insurance cards
  • To verify whether Medicare is primary or secondary for a patient, call the Palmetto GBA Provider Contact Center (MSP information is not available through the IVR at this time. Press '0' to speak with a representative).
    • Jurisdiction 1: (866) 931-3901
    • Ohio and West Virginia: (866) 332-7025
    • South Carolina: (888) 828-2092
  • 270/271 transactions (available on a cost basis). Read more on the CMS Web site
  • Verify all required information is submitted with your paper claim or electronic submission. For complete MSP claim form instructions on our Web site:

References:

 

last updated on 12/29/2009
CMS