Railroad Medicare

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Email
Email Railroad Medicare to have your inquiries answered.

 Provider InquiriesHours of Operation
(Monday - Friday) 
 Contact Number
Provider Contact Center (PCC)
Call the PCC for issues related to claims, billing, eligibility, provider education and other provider issues. 
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives services from 8 a.m. to 4 p.m.

Phone: 888-355-9165
Press 5 for Customer Service

Fax: (803) 264-9844

Interactive Voice Response (IVR) System
Use the IVR System for claim status to order copies of the Standard Provider Remittance (SPR), eligibility inquiries, etc.

See the IVR User Guide for helpful tips on using this system.
 7 a.m. to 11 p.m. ET

Phone: 877-288-7600

Telephone Reopenings
Call this line to correct previously submitted claims.

Note: Restrictions apply
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m. Phone: 888-355-9165 
Press 4 for Telephone Reopenings
Provider Enrollment
Assistance with Provider Enrollment, including obtaining a Railroad Medicare PTAN.
8:30 a.m. to 4:30 p.m. for all time zones with the exception of PT, which receives service from 8 a.m. to 4 p.m.

Phone: 888-355-9165 
Press 3 for Provider Enrollment

Fax: (803) 382-2415
Enrollment file changes (address, name)

Fax: (803) 382-2417 
'Request for Railroad Medicare PTAN' Forms Only 

Electronic Data Interchange (EDI)
Technical assistance with electronic billing, Electronic Remittance Advice (ERA) and other EDI issues.
8 a.m. to 7 p.m. ET

Phone: 888-355-9165 
Press 2 for EDI

Benefits Integrity Unit (BIU) 8 a.m. to 5 p.m. ET

General Fax: (803) 264-0733

Second Level Screening Fax: (803) 264-1168

Claims 8 a.m. to 5 p.m. ET

Fax: (803) 264-0697
532 (invoice) and 733 (opt out providers) ADS Letters Only

Fax: (803) 264-9842
Documentation for EDI Claims 

Finance 8 a.m. to 5 p.m. ET

Fax: (803) 382-2418
Immediate Offset Requests Only

Fax: (803) 382-2412
Correspondence unrelated to immediate offsets or intent to refer letters 

Fax: (803) 382-2413
Intent to Refer (3rd Demand) Letters Only

Medicare Secondary Payer (MSP) 8 a.m. to 5 p.m. ET Fax: (803) 382-2414
Immediate Offset Request, EOB Request, Additional Information to Complete Correspondence and Miscellaneous Correspondence
Appeals 8 a.m. to 5 p.m. ET Fax: (803) 462-2218

Our Address
Should you like to contact Palmetto GBA in writing about your Railroad Medicare claim, send your inquiry to:

Palmetto GBA
Railroad Medicare Part B
P.O. Box 10066
Augusta, GA 30999-0001

You may also visit our offices located in Augusta, Georgia.

Send Freedom of Information Act (FOIA) Requests to:
Palmetto GBA - Railroad Medicare
FOIA Coordinator
Mail Code: AG-615
P.O. Box 100190
Columbia, SC 29202-3190

Additional Questions?

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance

Feedback to the Railroad Retirement Board (RRB)
If you would like to send any feedback to the RRB regarding your experience with Palmetto GBA, please direct your comments to: RRBMedicarecommunications@rrb.gov .

    Contact Railroad Medicare

    Email Railroad Medicare

    Contact a specific Railroad Medicare department

    Provider Contact Center: 888-355-9165

    IVR: 877-288-7600

    TTY: 877-715-6397

    Other Palmetto GBA Sites

    Palmetto GBA Home

    DMEPOS Competitive Bid Program

    JM Part A

    JM Part B

    JM Home Health & Hospice

    MolDX

    Railroad Medicare Providers

    Railroad Medicare Beneficiaries

    National Supplier Clearinghouse


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