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Auxilary Aids & Services

For information about the availability of beneficiary auxiliary aids and services, please call our Beneficiary Contact Center at 800-833-4455.

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Railroad Medicare
FAQs



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A patient is transported by ambulance to hospice prior to the initial assessment and development of the plan of care. Change Request 6778 states this transport would be covered under the ambulance benefit, not the hospice benefit. What destination modifier do I use?03/02/2015
Appeals: What happens to an incomplete redetermination request?03/02/2015
Are we required to submit a claim to Palmetto GBA for maintenance therapy?03/02/2015
Can a single visit be counted as both the IPPE and an AWV?03/02/2015
Can an ABN (Advance Beneficiary Notice of Noncoverage) be issued for HCPCS code A0427-ALS 1/Emergency Transports?03/02/2015
Can I call the Telephone Reopening Line to correct a rejected claim?03/02/2015
Can I use an ABN (Advance Beneficiary Notice of Noncoverage) for chiropractic services?03/02/2015
Can other medical services be performed at the same time as an AWV? If so, how are they coded?03/02/2015
Does Medicare reimburse for ambulance transportation to and from a physician’s office?03/02/2015
Generally speaking, when we say 'objective measures,' what does that mean?03/02/2015
Generally speaking, when we say a 'treatment plan with specific goals', what does that mean?03/02/2015
How can I check the status of my Appeal request submitted through OPS?03/02/2015
How do I address Chiropractic treatment goals if I see the patient once and no further treatment is necessary?03/02/2015
How do I bill chiropractic manipulative treatment correctly?03/02/2015
How do I submit an Appeal online?03/02/2015
How do I upload attachments to an Appeal request?03/02/2015
How do you determine if an ambulance transport is considered emergent?03/02/2015
How will I know my Appeal request has been received in OPS?03/02/2015
I billed multiple patients on one ambulance trip with HCPCS modifier GM. Why are my claims still being denied?03/02/2015
If a paramedic, versus an emergency medical technician (EMT), is requested for a transport (emergent or non-emergent), but no advanced life support (ALS) procedures are performed or maintained, could this be considered an ALS transport?03/02/2015
If a patient is being transported to a wound care center located within a hospital or on hospital grounds, which destination modifier would be used when filing the claim?03/02/2015
If an ambulance is dispatched as a result of a 911 call, arrives at the scene, does an assessment of the patient and it is found there is no need for the transport, would the Advanced Beneficiary Notice (ABN) be used in this case if we intend to bill the patient? Please note that the patient is not refusing to go to the hospital, but there is no medical necessity for transport.03/02/2015
If the patient's secondary insurance is requiring a denial from Medicare for services that are statutorily non-covered, how does a chiropractor submit a claim for an office visit and X-rays to Medicare for denial?03/02/2015
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last updated on 3/01/2015
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