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Auxilary Aids & Services

For information about the availability of beneficiary auxiliary aids and services, please call our Beneficiary Contact Center at 800-833-4455.

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Railroad Medicare

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Medicare Secondary Payer (MSP) Frequently Asked Questions12/19/2014
Can we bill a patient for a service that denied due to MUE? Should we issue an Advance Beneficiary Notice (ABN) to the patient in this case?12/17/2014
Our claim was denied for MUE. Can we request a reopening to change the units of service billed?12/17/2014
Where can I see the Medically Unlikely Edit (MUE) value assigned to a CPT or HCPCS code?12/17/2014
I need to refund an overpayment to Railroad Medicare. What documentation should I include with my check?12/16/2014
What form should I use when I need a claim adjusted that will ultimately result in an overpayment to Medicare?12/16/2014
Will ICD-10 testing be available for providers that use Palmetto GBA's online service rather than going through a clearinghouse?12/16/2014
After I receive a 277CA will I receive anything else?12/11/2014
Are there MSP examples available to view?12/11/2014
Do you have any recommendations on software specifically for outpatient physical therapy?12/11/2014
Do you know if the physical address requirement is just for Medicare or all insurance?12/11/2014
For physical therapy claims where the service is performed in the patient's home (PS=12), does there need to be a 2310C loop with the patient's home address? If so, does is it need a 9-digit zip code?12/11/2014
How do I make the text larger to make it easier to read?12/11/2014
How do I obtain my Continuing Education Unit (CEU) credit from a Palmetto GBA training session I attended?12/11/2014
How do we distinguish test from production submissions?12/11/2014
I heard that 5010 requires a physical address in box 33 and P.O. Boxes are no longer accepted. Is this true?12/11/2014
I was late to the webcast and missed information presented at the beginning. Is there a way for me to watch the session in its entirety later?12/11/2014
If we pass testing as a submitter, will we be able to submit claims for all our providers without them testing as well?12/11/2014
Is a provider able to submit a claim during ICD-10 test week with the new codes as well as submit the same claim for production with the current ICD-9 codes to process for payment?12/11/2014
Is the 277CA returned for each test submission?12/11/2014
Is the taxonomy code required in the 2000 loop for 5010?12/11/2014
Is there a certain type of claim that should to be submitted for ICD-10 testing?12/11/2014
Must we send a 270 v5010 to receive the 271 v5010?12/11/2014
Once I enroll for electronic billing, do I automatically receive electronic remits?12/11/2014
PC-ACE Pro32 software FAQs12/11/2014
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last updated on 12/01/2014
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