Action Needed: Due to Increased CMS Security Requirements, eServices Portal Users Must Sign Up for Multi-Factor Authentication (MFA) by July 1, 2017

Why You Need It:
It's easier than you might think for someone to steal your password. Multi-factor Authentication (MFA) can help your eServices account remain secure even if someone manages to obtain your password without your knowledge.

How It Works:
The eServices MFA is an extra layer of security. Users may log into eServices and access the 'My Account' tab in order to turn on this optional feature. Once activated, signing into your eServices account will work a little differently:

  1. You'll enter your password as usual 

  2. Then, you'll select your preferred method of delivery between email or a text message 

  3. Once you receive your verification code, you will enter it in the verification box and you're in 

Deadline to Sign Up:

  • April 1, 2017 to June 30, 2017, providers will be required to sign up for multi-factor authentication at enrollment, password reset and profile verification.
  • Effective July 1, 2017, if you have not yet signed up for MFA, your account will automatically be set to MFA with the email address associated with the user ID.

Note: Providers who have linked their accounts will only need to sign up for MFA for their default account.

eServices User Manual:
Please see the
eServices User Manual (PDF, 7.79 MB) for more information.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Medicare department

Provider Contact Center: 888-355-9165

IVR: 877-288-7600

TTY: 877-715-6397

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bid Program

JM Part A

JM Part B

JM Home Health & Hospice


Railroad Medicare Providers

Railroad Medicare Beneficiaries

National Supplier Clearinghouse

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