JJ Part B

Part A Providers in North and South Carolina, Virginia and West Virginia

2020 MAC Satisfaction Indicator (MSI) Survey Will Be Coming Soon! The 2020 MAC Satisfaction Indicator (MSI), a survey administered by the Centers for Medicare & Medicaid Services (CMS), is coming in March. The MSI measures your satisfaction with our processes and service delivery so we can gain valuable insights and determine process improvements. Palmetto GBA has made numerous service improvements based on your feedback, and has more planned in the near future. See our “You Do Make a Difference” for all the enhancements implemented.

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