Benefits Coordination & Recovery Center (BCRC) Contractor Fact Sheet

The Centers for Medicare & Medicaid Services (CMS) has embarked on an important initiative to further expand its campaign against Medicare waste, fraud and abuse under the Medicare Integrity Program. CMS awarded the Benefits Coordination & Recovery Center (BCRC) contract to consolidate the activities that support the collection, management and reporting of other insurance coverage of Medicare beneficiaries.
  • The awarding of the Benefits Coordination & Recovery Center (BCRC) contract provides many benefits for employers, providers, suppliers, third party payers, attorneys, beneficiaries and federal and state insurance programs
  • All Medicare Secondary Payer (MSP) claims investigations are initiated from, and researched at the BCRC contractor. This is no longer the function of your Medicare Contractor.
  • Implementing this single-source development approach will greatly reduce the amount of duplicate MSP investigations. This will also offer a centralized, one-stop customer service approach, for all MSP-related inquiries, including those seeking general MSP information, but not those related to specific claims or recoveries that serve to protect the Medicare Trust Funds.
  • The BCRC Contractor provides customer service to all callers from any source, including, but not limited to, beneficiaries, attorneys/other beneficiary representatives, employers, insurers, providers and suppliers.

Information Gathering

  • Medicare generally uses the term Medicare Secondary Payer or MSP when the Medicare program is not responsible for paying a claim first
  • The BCRC contractor will use a variety of methods and programs to identify situations in which Medicare beneficiaries have other health insurance that is primary to Medicare. In such situations, the other health plan has the legal obligation to meet the beneficiary's health care expenses first before Medicare.
  • The table below describes a few of these methods and programs:  
Method/ProgramDescription
Initial Enrollment Questionnaire (IEQ) Beneficiaries are sent a questionnaire about other insurance coverage approximately three months before they are entitled to Medicare.
IRS/SSA/CMS Data Match Under the Omnibus Budget Reconciliation Act of 1989, employers are required to complete a questionnaire that requests Group Health Plan (GHP) information on identified workers who are either entitled to Medicare or married to a Medicare beneficiary.
MSP Claims Investigation This activity involves the collection of data on other health insurance that may be primary to Medicare based on information submitted on a medical claim or from other sources.
Voluntary MSP Data Match Agreements Voluntary Agreements allow for the electronic data exchange of GHP eligibility and Medicare information between CMS and employers or various insurers.

Provider Requests and Questions Regarding Claims Payment

  • Medicare Contractors will continue to process claims submitted for primary or secondary payment. Claims processing will not be a function of the BCRC contractor.
  • Questions concerning how to submit claims for payment (e.g., value codes, occurrence codes) should continue to be directed to Palmetto GBA. In addition, continue to return inappropriate Medicare payments to Palmetto GBA.
  • Checks should not be sent to the BCRC Contractor
  • Questions regarding Medicare claim or service denials and adjustments should continue to be directed to Palmetto GBA
  • If a provider submits a claim on behalf of a beneficiary and there is an indication of MSP, but not sufficient information to disprove the existence of MSP, the claim will be investigated by the BCRC Contractor
  • This investigation will be performed with the provider or supplier that submitted the claim. MSP investigations will no longer be a function of your Medicare Contractor.
  • The goal of MSP information gathering and investigation is to identify MSP situations quickly and accurately, thus ensuring correct primary and secondary payments by the responsible party
  • Providers, physicians and other suppliers benefit not only from lower administrative claims costs, but also through enhanced customer service to their Medicare patients

Medicare Secondary Payer Auxiliary Records in CMS's Database

  • The BCRC Contractor is the sole authority to ensure the accuracy and integrity of the MSP information contained in CMS's database (e.g., Common Working File). Information received as a result of MSP gathering and investigation is stored on the CWF in an MSP auxiliary file.
  • The MSP auxiliary file allows for the entry of several auxiliary records, where necessary
  • MSP data may be updated, as necessary, based on additional information received from external parties (e.g., beneficiaries, providers, attorneys, third party payers). Beneficiary, spouse and/or family member changes in employment, reporting of an accident, illness or injury, Federal program coverage changes or any other insurance coverage information should be reported directly to the BCRC Contractor.
  • CMS also relies on providers and suppliers to ask their Medicare patients about the presence of other primary health care coverage and to report this information when filing claims with the Medicare program
Termination and Deletion of MSP Auxiliary Records in CMS's Database
  • Medicare Contractors will continue to terminate records on the CWF where the provider has received information that MSP no longer applies (e.g. succession of employment, exhaustion of benefits)
  • Termination requests should continue to be directed to your Medicare Contractor. MSP records on the CWF that you identify as invalid should be reported to the COB Contractor for investigation and deletion

When should I contact the BCRC?
The BCRC should be contacted for all MSP-related inquiries, including general MSP information, and to report potential MSP situations or invalid MSP auxiliary files.

The BCRC does not:

  • Handle claims related or recovery questions
  • Answer questions regarding Medicare claim or service denials and adjustments
  • Answer questions concerning how to bill for payment
  • Process claims for primary or secondary payment
  • Accept the return of inappropriate Medicare payment

These inquiries should be directed to Palmetto GBA.

Contacting the BCRC Contractor

Refer all MSP inquiries, including, the reporting of potential MSP situations, invalid MSP auxiliary files and general MSP questions/concerns to the BCRC contractor

  • The BCRC Contractor's Customer Call Center toll free number is 855–798–2627 or TDD/TYY 855–797–2627
  • The BCRC address can be found on the CMS website

Continue to call Palmetto GBA regarding claims-related and recovery questions.

  • Customer service representatives are available to assist you from 8 a.m. to 8 p.m., Monday through Friday, ET, except holidays
  • Clip and post this section in a handy place for access by your office and billing staff

Please see the form link below to submit an inquiry to Palmetto GBA. 

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