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Published Date:01/04/2021
Printed Date: 9/22/2015
URL: http://palmgba.com/marlowe/redesign6/article.html
Are you still using paper to submit your quarterly CMS-838 Credit Balance Report via fax or mail? You can now submit your quarterly Credit Balance Report and submit a refund electronically via eServices. These features are easily accessible from the Financial Tools tab within eServices.
What’s in it for you?
Once the form is successfully submitted, you will receive an inbox message advising you that the form was received by Palmetto GBA. You will get a second message with the Document Control Number (DCN) when the form has begun processing. You can use the DCN to look up form processing status and view your submitted forms. If a form is submitted over the weekend, the DCN may not be assigned until the next business day. Confirmation of receipt does not indicate acceptance of the report. The Credit Balance Report will still need to be reviewed for acceptability after submission. An officer or the Administrator of the facility must sign and date attached credit balance reports. To complete the submission process through the portal, the name and title of the person authorized to submit the form on behalf of the provider is required (electronic signature), along with a name and contact phone number. For more information, please review the Financial Tools Section in the eServices User Manual (PDF, 8.25 MB)
Once the form is successfully submitted, you will receive an inbox message advising you that the form was received by Palmetto GBA. You will get a second message with the Document Control Number (DCN) when the form has begun processing. You can use the DCN to look up form processing status and view your submitted forms. If a form is submitted over the weekend, the DCN may not be assigned until the next business day. Confirmation of receipt does not indicate acceptance of the report. The Credit Balance Report will still need to be reviewed for acceptability after submission.
An officer or the Administrator of the facility must sign and date attached credit balance reports. To complete the submission process through the portal, the name and title of the person authorized to submit the form on behalf of the provider is required (electronic signature), along with a name and contact phone number.
For more information, please review the Financial Tools Section in the eServices User Manual (PDF, 8.25 MB)
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Last Updated: 01/04/2021