What You Don't Know May Make A Difference

  • Should I pick a Medicare Advantage Plan?
  • Which Part D drug insurer should I use?
  • Do I need a supplemental plan?
  • Which supplemental plan should I get?
  • Medicare didn’t pay for a service I think they should have. What do I do?

These questions, and many more, are routine inquiries handled by your free State Health Insurance Program (SHIP). Every state has one, including Puerto Rico, Guam and the Virgin Islands. Not all are called ‘SHIP’. Some are called ‘SHIIP,’ ‘Choices,’ and more. All SHIP offices offer one-on-one counseling, and regardless of the name, they have the same objective: to help you to make informed decisions about your health care plan.

With offices in each state, SHIP is national program manned by volunteer counselors who are not affiliated with any policy or insurer. The program is funded by each state and with grants from the Centers for Medicare and Medicaid Services (CMS).

The staff at the SHIP offices can help you find the answers that make the most sense for you and your healthcare needs. They are there to help, and they make a difference with each patient they assist.

The following are the websites and telephone numbers for your state SHIP office. This information is also available at the back of your 2017 Medicare & You handbook. 

Alabama SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 243-5463 (1-800-AGELINE)
Local: (334) 242-5743

Alaska SHIP website
Medicare Information Office
Toll Free: (800) 478-6065
Local: (907) 269-3680
Toll Free TTY: (800) 770-8973

Arizona SHIP website
Arizona State Health Insurance Assistance Program
Toll Free: (800) 432-4040 (Spanish available upon request)
Local: (602) 542-4446
(711 for TTY)

Arkansas SHIP website
Senior Health Insurance Information Program (SHIIP)
Toll Free: (800) 224-6330
Local: (501) 371-2782
Toll Free TTY: (501) 683-4468
Spanish: (501) 371-2782

California SHIP website
California Health Insurance Counseling & Advocacy Program (HICAP)
Toll Free: (800) 434-0222

Colorado SHIP website
Senior Health Insurance Assistance Program (SHIP)
Toll Free: (888) 696-7213
Local: (720) 321-8850
Spanish: (866) 665-9668

Connecticut SHIP website
CHOICES
Toll Free for in-state callers: (800) 994-9422
Toll Free for out of state callers: (866) 218-6631
Toll Free TTY: (800) 842-4524

Delaware SHIP website
ELDERinfo
Toll Free: (800) 336-9500
Local: (302) 674-7364

Florida SHIP website
Serving Health Insurance Needs of Elders (SHINE)
Toll Free: (800) 963-5337
TTY: (850) 955-8771

Georgia SHIP website
GeorgiaCares
Toll Free: (866) 552-4464 (option 4)
TTY: (404) 657-1929

Guam SHIP website
Guam Medicare Assistance Program (GUAM MAP)
Local: (671) 735-7415 or (671) 735-7390
TTY: (671) 735-7415

Hawaii SHIP website
Sage PLUS Program
Toll Free: (888) 875-9229
Local: (808) 586-7299
Toll Free TTY: (866) 810-4379

Idaho SHIP website
Senior Health Insurance Benefits Advisors (SHIBA)
Toll Free: (800) 247-4422

Illinois SHIP website
Senior Health Insurance Program (SHIP)
Toll Free: (800) 252-8966
TTY: (888) 206-1327

Indiana SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 452-4800
Local: (765) 608-2318
Toll Free TTY: (866) 846-0139

Iowa SHIP website
Senior Health Insurance Information Program (SHIIP)
Toll Free: (800) 351-4664
Toll Free TTY: (800) 735-2942

Kansas SHIP website
Senior Health Insurance Counseling for Kansas (SHICK)
Toll Free: (800) 860-5260

Kentucky SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (877) 293-7447
Local: (502) 564-6930

Louisiana SHIP website
Senior Health Insurance Information Program (SHIIP)
Toll Free: (800) 259-5300
Local: (225) 342-5301

Maine SHIP website
Maine State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 262-2232

Maryland SHIP website
Maryland Department of Aging -Senior Health Insurance Assistance Program (SHIP)
Toll Free: (800) 243-3425
Local: (410) 767-1100
Maryland TTY, call 711

Massachusetts SHIP website
Serving Health Information Needs of Elders (SHINE)
Toll Free: (800) 243-4636 ((800) AGE-INFO)
Local: (617) 727-7750
Toll Free TTY: (877) 610-0241

Michigan SHIP website
MMAP, Inc.
Toll Free: (800) 803-7174

Minnesota SHIP website
Minnesota State Health Insurance Assistance Program/Senior LinkAge Line
Toll Free: (800) 333-2433

Mississippi SHIP website
MS Dept of Human Services - Division of Aging & Adult Services
Toll Free: (844) 822-4622
Local: (601) 359-4577
TTY: (787) 919-7291

Missouri SHIP website
CLAIM
Toll Free: (800) 390-3330
Local: (573) 817-8320
(TDD/TTY available upon request)

Montana SHIP website
Montana State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 551-3191

Nebraska SHIP website
Nebraska Senior Health Insurance Information Program (SHIIP)
Toll Free: (800) 234-7119
Local: (402) 471-2841
Toll Free TTY: (800) 833-7352

Nevada SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 307-4444
Local: (702) 486-3478

New Hampshire SHIP website
NH SHIP - ServiceLink Aging and Disability Resource Center
Toll Free: (866) 634-9412

New Jersey SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 792-8820; (877) 222-3737 (out of state)

New Mexico SHIP website
Benefits Counseling Program
Toll Free: (800) 432-2080
Local: (505) 476-4846

New York SHIP website
Health Insurance Information Counseling and Assistance Program (HIICAP)
Toll Free: (800) 701-0501

North Carolina SHIP website
Seniors- Health Insurance Information Program (SHIIP)
Toll Free: (855) 408-1212
TTY: 711

North Dakota SHIP website
Senior Health Insurance Counseling (SHIC)
Toll Free: (888) 575-6611
Toll Free TTY: (800) 366-6888

Ohio SHIP website    
Ohio Senior Health Insurance Information Program (OSHIIP)
Toll Free: (800) 686-1578
TTY: (614) 644-3745

Oklahoma SHIP website
Oklahoma Medicare Assistance Program (MAP)
Toll Free: (800) 763-2828
Local: (405) 521-6628 (out of state only)

Oregon SHIP website
Senior Health Insurance Benefits Assistance (SHIBA)
Toll Free: (800) 722-4134
Local: (503) 947-7979

Pennsylvania SHIP website
APPRISE
Toll Free: (800) 783-7067
Local: (717) 783-1550

Puerto Rico SHIP
State Health Insurance Assistance Program (SHIP)
Toll Free: (877) 725-4300 (Central Office (Mayaguez 1-800-981-0056, Ponce 1-800-981-7735))
Local: (787) 721-6121 (8009817735 south of island; 8009810056 west of island)
TTY: (787) 919-7291

Rhode Island SHIP website  
Senior Health Insurance Program (SHIP)
Toll Free: (888) 884-8721
TTY: (401) 462-0740

South Carolina SHIP website
(I-CARE) Insurance Counseling Assistance and Referrals for Elders
Toll Free: (800) 868-9095
Local: (803) 734-9900

South Dakota SHIP website
Senior Health Information & Insurance Education (SHIINE)
Toll Free: (800) 536-8197

Tennessee SHIP website
Tennessee Commission on Aging & Disability -TN SHIP
Toll Free: (877) 801-0044
Local: (615) 741-2056
TTY: (615) 532-3893

Texas SHIP website
Texas Department of Aging and Disability Services (HICAP)
Toll Free: (800) 252-9240
Toll Free TTY: (800) 735-2989

Utah SHIP website
Senior Health Insurance Information Program (SHIP)
Toll Free: (800) 541-7735
Local: (801) 538-3910

Vermont SHIP website
State Health Insurance Assistance Program (SHIP)
Toll Free: (800) 642-5119
Local: (802) 865-0360

Virginia SHIP website
Virginia Insurance Counseling and Assistance Program (VICAP)
Toll Free: (800) 552-3402
Local: (804) 662-9333
Toll Free TTY: (804) 552-3402

Virgin Islands SHIP website
Virgin Islands State Health Insurance Assistance Program (VI SHIP)
Local: (340) 772-7368 (Saint Croix); (340)-714-4354) (St. Thomas)

Washington SHIP website
Statewide Health Insurance Benefits Advisors (SHIBA)
Toll Free: (800) 562-6900
TTY: (360) 586-0241

Washington D.C. SHIP website
Health Insurance Counseling Project (HICP)
Local: (202) 994-6272
TTY: (202) 994-6656

West Virginia SHIP website
West Virginia State Health Insurance Assistance Program (WV SHIP)
Toll Free: (877) 987-4463
Local: (304) 558-3317

Wisconsin SHIP website
Wisconsin SHIP (SHIP)
Toll Free: (800) 242-1060
Medigap Part D: (855)-677-2783
Disability Drug Benefit: (800)-926-4862

Wyoming SHIP website
Wyoming State Health Insurance Information Program (WSHIIP)
Toll Free: (800) 856-4398
Local: (307) 856-6880

If you have questions about SHIP, you can call our toll-free Beneficiary Customer Service Line at 800-833-4455, Monday through Friday, from 8:30 a.m. to 7 p.m. ET. For the hearing impaired, call TTY/TDD at 877-566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available during the same hours Customer Service Representatives are available.

We encourage you to visit our Facebook page at https://www.facebook.com/myrrmedicare. We also invite you to join our listserv/email updates. Just select the ‘Listservs’ link at the top of our main webpage at www.PalmettoGBA.com/RR/Me.

Contact Railroad Medicare

Email Railroad Medicare

Contact a specific Railroad Beneficiaries department


Telephone

800-833-4455 - How to use

TTY 877-566-3572

Spanish inquiries:

800-833-4455

Railroad beneficiary info:

Gayle Patterson (706) 855-3198

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC

MolDX

National Supplier Clearinghouse MAC

PDAC

RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries

Anonymous