What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?

Please have the following information available when contacting for EDI assistance:

• Provider Transaction Access Number (PTAN), also known as a provider number, or your National Provider Identifier (NPI) 
• Company name 
• Contact name 
• Telephone number 
• City and state 
• Submitter ID 
• File ID 
• Error Message  

If you are unable to provide this information, you may be required to call back.