What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?

Published 03/26/2024

Please have the following information available when contacting for EDI assistance:


  • Provider Transaction Access Number (PTAN), also known as a provider number, or your National Provider Identifier (NPI) 
  • Company name 
  • Contact name 
  • Telephone number 
  • City and state 
  • Submitter ID 
  • File ID 
  • Error Message  

If you are unable to provide this information, you may be required to call back.

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