Can I submit my quarterly Credit Balance Report (CMS-838) via eServices?

Published 03/29/2022

Answer
Yes! Palmetto GBA is pleased to offer providers the capability to submit their quarterly Credit Balance Reports in eServices. You may access the form via the Financial Forms subtab located under the Financial Tools tab in eServices. Choose the "CMS-838 Credit Balance" option from the Select a Form dropdown menu.

Complete the form and attach the actual Credit Balance Report that you would typically fax or mail.

Once the form is submitted, you will receive a message in your message inbox that the form was submitted successfully. The message will be updated with the DCN when the form is received by Palmetto GBA and has begun to be processed. If a form is submitted over the weekend or on a holiday, the DCN may not be assigned until the next business day.