Change to the eServices Inbox Feature
Palmetto GBA’s eServices portal will begin to automatically archive users’ inbox letters and messages that are older than 60 days. The messages will be moved to the Archive tab.
Users can continue — and are encouraged to — manually move messages and letters to the Archive tab using the icon in the last column of the record listing row.
Users will be able to access and view messages and letters in the Archive tab for items between 61 and 365 days old.
Records listed in the Archive tab will be displayed as 'unread' for unopened items.
Form type filtering will be available on the Archive tab to help users narrow the list of records.
Specific to PCR submitters, the form type filter on the Archive tab will default to HH Pre-Claim Review with the sub-filters options being displayed.
Auto-archiving older records should help render the user's inbox more manageable.