Translating Demand Letter Invoice Numbers
For providers receiving a demand letter related to the adjustment of claims, the invoice number on the demand letter is a translated claim number. In order to translate the invoice number, providers can use the Interactive Voice Response (IVR) system by following these steps:
- Call the IVR at 877–567–7271
- Select your state
- Select Option 6 from the menu
- Follow prompt to enter the HIGLAS Document Control Number (DCN) and retrieve the FISS DCN
Example of the demand letter and invoice number:
You may find further information in the Finance & Accounting Training Modules.