Heard About ePass? Use it!

Published 07/19/2019

When calling Palmetto GBA's Provider Contact Center (PCC) are you weary of undergoing our authentication process with every call? With ePass, you don't have to.

ePass is an eight-digit code you can elect to receive, per each NPI and PTAN combination, following your first-time authentication during a given day. Request the ePass, which can then be used for the remainder of the day in order to authenticate.

Your ePass code can be delivered in one of two ways:

  • Through the IVR, follow the first-time authentication steps by selecting Option 5 for ePass and then Option 2 to receive ePass; or
  • Request your ePass verbally while speaking with a Customer Service Agent (CSA) following first-time authentication

The goal of the ePass is to ease provider burden by eliminating the need to repeatedly authenticate each time you contact the PCC in a given day. The ePass can then be used for the remainder of that business day in order to authenticate. Simply select Option 5 for ePass and Option 1 to enter your 8-digit ePass number.