Provider Enrollment Hotline: Temporary Provisional Medicare Billing Privileges

Published 04/09/2020

Effective immediately, Palmetto GBA has established a JJ / JM COVID-19 Hotline at 833–820–6138, which is available Monday through Friday, from 8:30 a.m. to 5 p.m. ET.

What does this mean to you?
This allows physicians and nonphysician practitioners to initiate temporary provisional Medicare billing privileges via telephone and address questions regarding provider enrollment flexibilities afforded by the COVID-19 waiver. We will process your application while you are on the telephone to establish a Provider Enrollment Chain and Ownership System (PECOS) enrollment record.

What if my application is not approved?

  • If you have an OIG exclusion, your application will be rejected
  • If you have a current adverse action on your license, we will consult with CMS to determine if the billing privileges will be granted. Please allow 24 hours for a response.

Approved, what’s next?
When temporary provisional Medicare billing privileges are approved, we shall assign a PTAN/Billing number and a retroactive effective date that is no earlier than March 1, 2020. A temporary billing approval letter will also be sent to you.

For more information, please read 2019-Novel Coronavirus (COVID-19) Medicare Provider Enrollment Relief Frequently Asked Questions (FAQs) on the CMS website (PDF, 125 KB).


Was this article helpful?