Provider Outreach and Education Advisory Group (POE-AG) Minutes: August 18, 2021

Wendy Weary, POE Supervisor

Palmetto GBA Attendees

Areka Freeman

POE Senior Provider Relations Representative

Janae Garnett

POE Senior Provider Relations Representative

April Gause

Senior Provider Education Consultant

Judy Brown

Senior Provider Education Consultant

POE-AG Members in Attendance

Amanda Selman

Davita Inc.

Candi Threat

Baptist Health

Cathy Patterson

Atrium Health — Navicent

Charlene Allen

Life Care Centers Of America

Connie Pierce

Christian Science Provider Network

Donna Hatcher

Georgia Hospital Association

Gene Lee

Cullman Regional

Julie Duck

Encompass Health

Lauren Gray

Maury Hospital

Mary Jarrell


Shelli Todd

Community Health Systems

Susan Albaitis

Davita Inc.

Susan Scutt

Life Care Centers of America

Tunisia Chaney

Maury Regional Hospital

Youlandia Addison

Wellstar Health Systems

POE-AG members were welcomed by the facilitator.

POE-AG Charter 
Review of Goals and Purpose — Part A POE-AG Charter.

The POE Advisory Group is a members-only group that assists Palmetto GBA in the creation, implementation, and review of provider education and training strategy and efforts. This group provides input and feedback on training topics, educational materials and provider education events which allows us to better communicate with and respond to the needs of those involved in administering care to Medicare beneficiaries.

If you are interested in learning more about this group or would like to nominate someone for this group, email a completed Provider Outreach and Education Advisory Group (POE-AG) Membership Request Form (PDF).

Old Business: Prior POE-AG Suggestions and Recommendations  
Education regarding ESRD reimbursement and payment models — a webinar is in development.

Members had no further feedback.

New Business: POE-AG Training and Education Recommendations  
Participating members have the opportunity to benefit the provider community by helping to guide Palmetto GBA educational strategies.

Members had no suggestions or recommendations.

Website Enhancements

JJ Part A’s most popular WBTs for July

EDI Enrollment Instructions Guide Module — 284 views

Medicare Made Easy Module — 51 views

eServices Updates

Members did not have any feedback on enhancements.

CERT Updates 

Members did not have any feedback on CERT updates.

Upcoming Part A Education Events:

  • Palmetto GBA eServices Webinar Series #3 on August 19, 2021, at 11 a.m. ET
  • Intensive Behavioral Therapy (IBT) for Cardiovascular Disease (CVD) Teleconference on August 24, 2021, at 1 p.m. ET
  • 2021 MACtoberfest® Virtual Symposium on October 19, 20 and 21, 2021, ET

A member suggested Skilled Nursing Facility (SNF) billing education be considered in the future.

CMS Initiatives 

Open Discussion

  • Palmetto GBA is pleased to announce that starting August 24, 2021, the eCheck feature will be reactivated in eServices. With this update, increased transaction limits and updated processing have been implemented. Please refer to messaging in eServices for additional details regarding the reactivation of this feature. We encourage all providers to take advantage of this enhanced feature within eServices.
  • Palmetto GBA will be closed in observance of Labor Day on September 6, 2021.

Next POE-AG teleconference is November 17, 2021, at 11 a.m. ET.

Last Updated: 08/31/2021