Contact Credit Balance Reporting (CMS-838)

Published 09/24/2021

Phone

Call 877-567-7271 (toll free)

Hours of operation: 8 a.m. to 6 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF, 340 KB), IVR User Guide (PDF, 160KB), and IVR Conversion Tool for additional guidance.

Submit Credit Balance Reports Without Checks

Preferred Method: You can submit your Credit Balance Reports electronically using our eServices Portal under Financial Tools > Financial Forms > CMS-838 Credit Balance.

You can also submit Credit Balance Reports without checks via:

Fax:
MCBR Receipts
Attn: Credit Balance Reporting
(803) 870-0147
US and Certified Mail:
Palmetto GBA, LLC
Attn: Credit Balance Reporting
Mail Code: AG-340
P.O. Box 100308
Columbia, SC 29202-3308
FedEx, USPS, Overnight Courier:
Palmetto GBA, LLC
Attn: Credit Balance Reporting
Mail Code: AG-340
2300 Springdale Drive
Building One
Camden, SC 29020-1728

Submit Credit Balance Reports With Checks

Preferred Method: You can submit your Credit Balance Reports using our eServices Portal under Financial Tools > Financial Forms > e-Check.

You can also submit Credit Balance Reports with checks via:

US Mail:
Palmetto GBA, LLC
Medicare Finance
Mail Code: AG-260
P.O. Box 100312
Columbia, SC 29202-3312
Group of People

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.