2022 Provider Contact Center Training and Holiday Closure Schedule

Published 06/22/2022

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices.

Listed below are training and holiday closure dates and times.

Date

PCC/Office Closed

June 24, 2022

PCC closed 8 a.m. to 12 p.m.

July 4, 2022

Office closed for Independence Day

July 15, 2022

PCC closed 8 a.m. to 12 p.m.

July 29, 2022

PCC closed 8 a.m. to 12 p.m.

August 12, 2022

PCC closed 8 a.m. to 12 p.m.

August 26, 2022

PCC closed 8 a.m. to 12 p.m.

September 5, 2022

Office closed for Labor Day

September 16, 2022

PCC closed 8 a.m. to 12 p.m.

September 30, 2022

PCC closed 8 a.m. to 12 p.m.

October 10, 2022

Columbus Day — PCC closed 8 a.m. to 12 p.m.

October 21, 2022

PCC closed 8 a.m to 12 p.m.

November 11, 2022

Veteran’s Day — PCC closed 8 a.m. to 12 p.m.

November 24, 2022

Office closed for Thanksgiving

November 25, 2022

Office closed for Thanksgiving

December 2, 2022

PCC closed 8 a.m. to 12 p.m.

December 16, 2022

PCC closed 8 a.m. to 12 p.m.

December 23, 2022

Office closed for Christmas Eve

December 26, 2022

Office closed for Christmas Day