When to Contact the Benefits Coordination & Recovery Center (BCRC) Contractor

Published 05/09/2018

All Medicare Secondary Payer (MSP) claims investigations are initiated from, and researched at the Benefits Coordination & Recovery Center (BCRC) contractor.

Refer all MSP inquiries, including, the reporting of potential MSP situations, invalid MSP auxiliary files and general MSP questions/concerns to the BCRC contractor

  • The BCRC Contractor's Customer Call Center toll free number is 1-855-798-2627 or TDD/TYY 1-855-797-2627
  • The BCRC address can be found on the CMS website

Continue to call Palmetto GBA regarding claims-related and recovery questions. These inquiries should be directed to Palmetto GBA

  • Handle claims related or recovery questions
  • Answer questions regarding Medicare claim or service denials and adjustments
  • Answer questions concerning how to bill for payment
  • Process claims for primary or secondary payment
  • Accept the return of inappropriate Medicare payment