I cannot answer my security questions. What do I do?

Published 06/10/2024

When you opt to reset your password, you will be randomly presented with two of your security questions. You must answer both questions correctly to reset your password.

If you cannot reset your password and you are a provider user, meaning you have been granted access by your provider administrator, contact your provider administrator to verify your identity and regain access.

If you are a provider administrator and you cannot answer your security questions, please contact your Medicare contractor. Keep in mind that you can update your security questions through your My Account tab.

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