Provider Contact Center

The day after a holiday is always a high call volume day for the provider contact center. Be sure to check out and use the following Palmetto GBA tools to save time.

• Palmetto GBA eServices Portal
  • Claim Status
  • Check eligibility
  • Submit claim reopening and redetermination requests
• Jurisdiction J Part B Interactive Voice Response (IVR) System information 
• Jurisdiction M Part B Interactive Voice Response (IVR) System information
• Modifier Lookup Tool
• Provider Enrollment Status Tool (the status of applications submitted through PECOS can be viewed in PECOS)
• Locate Local Coverage Determinations (LCDs)
  • Jurisdiction J Part B LCDs and Related Articles
  • Jurisdiction M Part B LCDs and Related Articles

If you do call the provider contact center be sure to have gathered all the information you need for discussion, including patient-specific information such as name, HICN or MBI and date of birth. You will also be required to provide your:

• PTAN     
• NPI
• Last five-digits of your tax id