Contact Claims

Published 01/18/2023


Call 855-696-0705 (toll free)

Hours of operation: 8 a.m. to 4:30 p.m. ET, Monday through Friday.

Please reference our IVR Call Flowchart (PDF), IVR User Guide (PDF), and IVR Conversion Tool for additional guidance.



Additional Documentation

Please fax Additional Documentation to (803) 699-3588

ADR Responses

Please fax ADR Responses to:

  • North Carolina - (803) 699-3584
  • South Carolina - (803) 699-3585
  • Virginia - (803) 699-3586
  • West Virginia - (803) 699-3587

US Mail

Please submit all paper claims and supporting documentation via US Mail to:
Palmetto GBA
Mail Code: AG-600
P.O. Box 100190
Columbia, SC 29202-3190

Group of People

Contact a Different Department

View our main Contact Us page for information on how to submit a general inquiry or to contact a different department.

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