April 2025 Release Dark Days for the Common Working File Hosts

Published 03/10/2025

For the upcoming April 2025 Release, the Common Working File (CWF) will be observing a Gray Day on Thursday, April 3, and Dark Days starting Friday, April 4, 2025, through Sunday, April 6, 2025. The Dark Days are needed to ensure the completion of weekly, monthly, and quarterly processing and the installation of the April 2025 Release.

The Dark Days won't affect your ability to access beneficiary eligibility, claim status, or other information through Palmetto GBA’s eServices portal.

During the Dark Days, our Interactive Voice Response (IVR) system won't have access to the CWF, so users won't be able to check claim status through our IVR. The IVR will be available for users to check the payment floor or the last three checks paid, and to request a duplicate remittance notice using a check number. Also, the Provider Contact Center won't have access to CWF and won't be able to check beneficiary eligibility related to claim denials. 


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