Important eServices Security Update: Your Login Information Is Safe with Us!
Palmetto GBA takes the security of Medicare providers’ and their patients’ information seriously. To make sure that users’ login information remains safe and secure, we have updated our policies and messaging in our eServices portal. We’ve changed our login messaging to remain compliant with Palmetto GBA and CMS security guidelines. You will see an increase in the use of email to resolve logon issues. We’ve also enhanced our email messages to contain more information.
Effective March 3, 2023, if you encounter login issues (deactivation, incorrect password, invalid User ID, etc.), you will be prompted to take the following steps:
- Review information in pop-up box. You will be prompted to:
- Follow the instructions in the pop-up box to correct login error; or
- Access the email address associated with your eServices account to view further instructions
Below are examples of new messaging you may encounter in the eServices portal:
Error Message Example 1 — Stand Alone Message
Error Message Example 2 — Message with Email Prompt