JMB Contact Us


If You've Contacted Us Recently, We Would Love to Hear About Your Experience!
Please give us feedback on your most recent interaction with Palmetto GBA across any of the following contact channels:

Telephone, Chat, Email, Mail, Social Media: Facebook, Twitter or LinkedIn

Your feedback helps us continue to improve the Provider Experience we deliver to you and others across our Provider Community. If you provide us with your contact information we will respond directly to you regarding your issues, concerns or comments.

Click here to take our Provider Experience Survey!

Palmetto GBA Provider Experience Survey Button. Links to https://www.surveymonkey.com/r/JPYHTDN  


Click on a department to be taken to that area's contact information:

Appeals and Redeterminations 
Beneficiary Customer Service Center
Claims
Electronic Data Interchange (EDI)
eServices
General Inquiries
Financial Correspondence
Fraud
Freedom of Information Act (FOIA) Request 
Medical Affairs
Medicare Review
Medicare Secondary Payer (MSP)
Provider Contact Center (PCC)
Provider Enrollment
Provider Outreach and Education (POE)
Review Contractor
Additional Questions
Feedback to the CMS
Website Feedback

Register to receive emails from Palmetto GBA about the latest Medicare news, products and services, special events and more.

Palmetto GBA welcomes your comments and questions. You can get in touch with us in writing, by telephone or via email. Palmetto GBA is the Part A/B Medicare Administrative Contractor.

Note: We respond to inquiries in the order in which we receive them. Please allow us time to research your question in order to provide you with the best possible service.

Provider Outreach and Education
For education, please fill out the Provider Outreach and Education Request form.

Department
Mailing Address
Type of Inquiry     

Appeals and Redeterminations

 

Palmetto GBA
Part B MAC
P.O. Box 100190
Columbia, SC 29202-3190
Fax: (803) 699-2427

For Fed Ex/UPS/Certified Mail
Palmetto GBA
Part B Appeals - JM
Mail Code: AG-630
Building One
2300 Springdale Drive
Camden, SC 29020-3305

  • Request for Redeterminations 
  • Redetermination Form 
Beneficiary Customer Service Center

1-800-Medicare (1-800-633-4227)
TTY: 877-486-2048  

Visit the Medicare website at www.medicare.gov

  • All questions related to the Medicare program
Claims: All paper claims
Palmetto GBA
Mail Code: AG-600
P.O. Box 100190
Columbia, SC 29202-3190
  • Includes Medicare Secondary Payer (MSP) claims
Electronic Data Interchange (EDI)
Provider Contact Center: 855-696-0705

Email: Medicare.edi@palmettogba.com
 
  • EDI enrollment and other EDI-related issues
  • Electronic remittance advice (ERA)
  • Medicare Remit Easy Print (MREP) 
  • PC-Ace Pro 32 (billing software)
eServices Provider Contact Center: 855-696-0705

Our PCC Representatives are ready to answer your questions about billing problems and other issues.

Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the Call Center.

Call Flowchart (PDF, 304 KB) 
IVR Conversion Tool

Part B PCC Hours: 8 a.m. to 4:30 p.m. ET

Email 
Email Palmetto GBA with your questions. Please do not include any Protected Health Information.

  • Eligibility
  • Claims Status
  • eClaim Submissions
  • Clerical Error Claim Reopening Requests
  • Remittances Online
  • Financial Information
  • Appeals
  • Medical Review ADR Response Form
  • General Written Inquiry Request Form
  • Prior Authorization Request Form

General Inquiries

Palmetto GBA
Mail Code: GM-215
P.O. Box 100190
Columbia, SC 29202-3190 
 
Fax: (803) 699-3582 
  • General coverage and Medicare-related questions
  • Crossover questions
  • Questions regarding claim filing requirements
  • Explanation of denial reasons
  • IVR resources
  • Medicare Secondary Payer (MSP) resources
  • Modifier guidelines
  • Medical record documentation questions

Financial Correspondence with/without checks

Palmetto GBA - Part B Finance & Accounting
PO Box 100246
Columbia, SC 29202
Use eServices to: 
  • Submit an electronic payment to satisfy an overpayment
  • Request Immediate offset (individual or ongoing).
  • Download the Extended Repayment Schedule (ERS) at PalmettoGBA.com/Medicare
Fraud (To report suspected fraud) Palmetto GBA
Mail Code: GM-215
P.O. Box 100238
Columbia, SC 29202-3238 
  • To report suspected fraud
Freedom of Information Act (FOIA) Request
 
Palmetto GBA
FOIA Coordinator
AG-840
P.O. Box 100190
Columbia, SC 29202-3190
 
  • All requests must contain your complete signature 
  • Requests for Medicare guidelines or coverage issues
  • Requests for hardcopy (paper) fee schedule information
  • Medicare pricing for services not included in the fee schedules
Medical Affairs

Palmetto GBA
Medical Affairs
Mail Code: AG-275
P.O. Box 100238
Columbia, SC 29202-3238

Send emails to B.Policy@palmettogba.com

  • Local coverage determinations (LCDs)
  • Medicare Coverage Database (MCD) Articles
Medical Review Palmetto GBA
Mail Code: AG-230
P.O. Box 100190
Columbia, SC 29202-3190
  • Responding to Additional Documentation Requests (ADRs)
  • Responses to our requests for medical records
Medicare Secondary Payer (MSP) 

For questions/concerns related to MSP records, contact the Benefits Coordination & Recovery Center (BCRC) at: 855-798-2627 (TTY/TDD at 855-797-2627 for the hearing and speech impaired). Customer Service Representatives are available to provide you with quality service Monday through Friday from 8 a.m. to 8 p.m. ET, except holidays.

Mailing addresses are available on the CMS website. 

Reviews and Correspondence
Palmetto GBA
KA-100
P.O. Box 100238
Columbia, SC 29202-3238  
  • MSP questions
  • Questions regarding beneficiary's primary or secondary records

 

  • Receipt of two primary payments
  • How to update a beneficiary’s primary/secondary record
Provider Contact Center (PCC) Provider Contact Center: 855-696-0705

Our PCC Representatives are ready to answer your questions about billing problems and other issues.

Please see the following links for more guidance about the Part B Interactive Voice Response (IVR) and contacting the Call Center.

Call Flowchart (PDF, 304 KB) 
IVR Conversion Tool

Part B PCC Hours: 8 a.m. to 4:30 p.m. ET

Email 
Email Palmetto GBA with your questions. Please do not include any Protected Health Information.

The PCC responds to issues related to claims, billing, eligibility, provider education and other provider issues.  

Telephone corrections

  • Call this line for a claim correction ('telephone reopenings')
  • Note: Restrictions apply

Electronic Data Interchange

  • Technical assistance with electronic billing, electronic remittance advice (ERA) and other EDI issues

Provider Enrollment

  • Assistance with provider enrollment, including completion of CMS-855 applications.
Provider Enrollment
Palmetto GBA
Mail Code: AG-310
P.O. Box 100190
Columbia, SC 29202-3190  

Fed Ex/UPS/Overnight Courier
Palmetto GBA
Mail Code: AG-310
2300 Springdale Drive
Building One
Camden, SC 29020-1728
  • Enrollment (credentialing) questions
  • Request CMS-855 B, I or R forms
  • Change address, add a location or add a new member to a provider group
  • Independent Diagnostic Testing Facility (IDTF) enrollment
  • Electronic Funds Transfer (EFT) CMS 588 form
  • Medicare Participating Physician or Supplier Agreement (PAR) CMS 460 form
  • How to obtain a National Provider Identifier (NPI)
  • Participation corrections
  • IRS 1099 tax form corrections
  • Consent forms
Provider Outreach and Education (POE)

Palmetto GBA
Part B POE
Mail Code: AG-830
P.O. Box 100238
Columbia, SC 29202-3238

For education, please complete the education Request Form. To access this documents, go to the Forms Web page at www.PalmettoGBA.com/JMB/forms

  • Educational training requests
  • Request a speaker for association meetings in your state

Are you seeking Review Contractor information?
This interactive map will show you the name and contact information for all review contractors by your state. This includes Unified Program Integrity Contractors (UPICs), Comprehensive Error Rate Testing (CERT) Contractor, Supplemental Medical Review Contractor (SMRC), Medicare Administrative Contractors (MACs) and Recovery Audit Contractors (RACs).

Still have additional questions? 

  • You can find direct answers to your technical questions by visiting our Site Help page
  • Need to contact another Medicare department on this site? Go to our Site Contact page.
  • For help with technical problems using your computer on this website, email Palmetto GBA's Technical Assistance

Feedback to the Centers for Medicare & Medicaid Services (CMS)
If you would like to send any feedback to CMS regarding your experiences with Palmetto GBA, please direct your comments to:

Attn: POE Coordinator
CMS Division of Financial Management & Fee-for-Services Operations
61 Forsyth St. SW, STE 4T20 
Atlanta, GA 30303-8909
Email: OPOLE_IFM_ATL_Inq@cms.hhs.gov

Website Feedback
Do you have website feedback? Contact our Webmaster.  





Last Updated: 04/12/2021