The Face-to-Face Encounter: Top Reason for Unfavorable Claims

Published 11/24/2020

Did You Know?

During the Part A East (PAE) telephone discussions with Qualified Independent Contractor (QIC) C2C Innovative Solutions, the face-to-face encounter emerged as the top reason home health claims were found unfavorable: no clinical encounter notes and/or face-to-face form to support homebound status. The Palmetto GBA home health web page has more information on face-to-face requirements.

Read more about the face-to-face encounter on the Palmetto GBA website.

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