eServices FAQs

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I have completed eServices profile verification, but when I log in I get the message that my account has not been verified. What do I need to do? 02/19/2020
What do I do if I did not receive my profile verification email? 02/19/2020
Why am I getting locked out or logged out of eServices? 02/18/2020
I do not see the remittance that I am looking for, what should I do? 02/04/2020
How do I contact technical support? 02/03/2020
Why am I unable to receive my MFA code via text message? 01/31/2020
How do I change my password? 01/29/2020
When performing an eligibility inquiry, why do I receive an error message that the beneficiary I requested cannot be found? 01/29/2020
Why am I no longer receiving paper remittances? 01/29/2020
Can I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup tool? 01/09/2020
Do I need to request a new MFA code each time I log in? 01/08/2020
Why am I being asked to complete eServices recertification? 01/08/2020
Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds? 12/02/2019
How do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices? 12/02/2019
How do I find Comprehensive Error Rate Testing (CERT) information in the eServices portal? 12/02/2019
Can I submit my quarterly Credit Balance Report (CMS-838) via eServices? 09/01/2019
How do I administer users? 09/01/2019
How do I check status of a submitted form? 09/01/2019
How do I find out who is listed as the provider administrator for my account? 09/01/2019
How do I obtain the information required to register for eServices? 09/01/2019
How do I print a remittance? 09/01/2019
How do I register for eServices? 09/01/2019
How do I report a privacy incident that occurred in eServices? 09/01/2019
How do I report misuse or suspicious use of eServices? 09/01/2019
How will I know my form has been received in eServices? 09/01/2019
I am a provider administrator, how do I recertify the provider users on my account? 09/01/2019
I am a Railroad Medicare provider. I am already registered with eServices for Jurisdiction MAC Medicare. Do I have to register again for Railroad Medicare? 09/01/2019
I am having trouble with my registration. What do I do? 09/01/2019
I am trying to register for eServices but I do not see my state in the Line of Business list. Why aren't all states listed? 09/01/2019
I cannot answer my security questions. What do I do? 09/01/2019
I have multiple NPIs and PTANs. Do I need to register each one? 09/01/2019
I think my claim information is incorrect, what should I do? 09/01/2019
Is the eligibility information available through eServices real time? 09/01/2019
Someone from my office has already registered. How do I get access? 09/01/2019
What are the minimum system requirements for Palmetto GBA's eServices? 09/01/2019
What if I do not know my user ID? 09/01/2019
What is eServices? 09/01/2019
What should I do if I receive a message that the eligibility system is unavailable? 09/01/2019
When performing a claim status inquiry, why do I receive an error message that there is nothing found to display? 09/01/2019
Why am I being asked to complete eServices profile verification? 09/01/2019
Why am I being contacted by eServices.Security regarding an eServices account? 09/01/2019
Why am I missing eligibility information? 09/01/2019
Why can't I find the information I am looking for on the Financial Tools tab? 09/01/2019
Why can't I see the Claim Submission sub-tab? 09/01/2019
Why can't I view or print information correctly in eServices? 09/01/2019
Why do I get an error when I upload attachments in secure forms? 09/01/2019
Why do I receive this webpage cannot be displayed when I attempt to access eServices? 09/01/2019