2020 Provider Contact Center Training and Holiday Closure Schedule

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions.

You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at

Listed below are training and holiday closure dates and times.

PCC/Office Closed
November 26, 2020
Office closed/ Thanksgiving Day
November 27, 2020
Office closed/ Day After Thanksgiving
December 11, 2020
PCC closed 8 a.m. to 12 p.m.
December 24, 2020
Office closed/Christmas Eve
December 25, 2020
Office closed/ Christmas Day
January 1, 2021
Office closed/ New Year’s Day

Contact Palmetto GBA JM Part A Medicare

Provider Contact Center: 855-696-0705

Email Part A

Contact a specific JM Part A department

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Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC


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