Reason Code 37578 Direct Data Entry (DDE) claims Return to Provider (RTP) Incorrectly

Reason Code 37578 Direct Data Entry (DDE) claims Return to Provider (RTP) Incorrectly 
Current Status
Date
 
Initial
July 10, 2020
Status: Claims are being sent to RTP incorrectly with reason code 37578. This issue is currently being researched.
Provider Action: Until the issue is resolved, providers can go back into their claims and rekey the NPI information and F9 the claim back in. The claim should process. There is no need for providers to contact the provider contact center (PCC) regarding this matter.
Identified Date
July 9, 2020
Issue 
Reason Code 37578 is causing claims submitted via Direct Data Entry (DDE) to Return to Provider (RTP) incorrectly. 

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