Do You Know Who Your eServices Administrator Is?

Do you know who your eServices provider administrator is? If you do not know who the in-house administrator is for your eServices account, we recommend you contact members of your staff to determine who as registered for eServices and who is designated as the administrator. Quite often the person who initially registered to use Palmetto GBA’s eServices platform serves as your internal administrator for the portal.

If you are an eServices provider administrator, you can see who else is designated as a provider administrator for your account on the Admin tab in eServices. The individual in this role is responsible for granting access to others.

Any access granted and maintained by the provider administrator in your organization is the sole responsibility of that administrator. Palmetto GBA has no responsibility for maintaining your user access; permissions and access for other persons in your organization are assigned by your provider administrator.

Each user ID must be assigned to a specific individual. Generic user names and account sharing is strictly prohibited. Palmetto GBA has the right to terminate any user’s access if suspicious or improper activity is suspected or determined. Palmetto GBA will delete, without notice, any user ID that is associated with a generic user name. We reserve the right to terminate any eService account suspected of account sharing.