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Printed Date: 9/22/2015
Palmetto GBA has implemented a “Disable User” functionality in eServices that will disable a user that has been inactive for 30 days instead of terminating the User ID. Administrators will now be able to enable the user up to 120 days after 30 days of inactivity. If the user ID is not enabled within this time, the account will be terminated. We will send notification to providers through a series of periodic emails (up to the 120-day limit) to remind the user of their status and provide instructions to re-enable eServices IDs.
Sample Reminder Email
In short, provider administrators can simply unlock users as well as other administrators. This is a significant change from past guidelines. Previously:
The Provider Contact Center eServices Helpdesk is also able to assist if the provider administrator is unable to complete this task.
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Last Updated: 09/08/2020