Jurisdiction J (JJ) Provider Outreach and Education Advisory Group (POE-AG) Minutes: May 20, 2020

Jurisdiction J (JJ) Provider Outreach and Education Advisory Group (POE-AG) Minutes: May 20, 2020

Palmetto GBA welcomed all POE-AG Members

Carol Aiken Smith Family Clinic
Brooke West Vituity
Christy May Tennessee Orthopedic Clinic
Crystle Wright GI Cleveland Associates 
Diane Weiss Restoris Health
Harry Cobb Laurens County
Joycelynn Johnson UAB
Kim-Marie Walker Northside Hospital
Philip Horn Medical Compliance Services
Patty Douglas Tennessee Oncology
Stephanie Smith

Southern Wellness

Terri Loew Georgia Cancer Specialist

Palmetto GBA Associates
Swandra Miller


Our goals are to:

  • Establish and maintain strong relationships with Palmetto GBA staff and the provider community
  • Meet with Palmetto GBA and the provider community on a quarterly basis
  • Provide the communication tools to facilitate thorough and prompt transfer of information to and from each representative
  • Coordinate the issues within the provider community to adequately reflect the concerns of the majority

It is Palmetto GBA’s intent to:

  • Promote an atmosphere that facilitates an exchange of ideas and information to service the best interests of Medicare providers and Palmetto GBA’s Medicare program administration
  • Provide educational forums that address various global provider concerns
  • Allow the provider community an opportunity to communicate with Palmetto GBA’s staff on any areas that may need additional education activities
  • Assist in making the Medicare program more understandable for providers
  • Enhance providers’ understanding of the role and responsibilities of Palmetto GBA as their A/B Medicare Administrative Contractor (MAC)

Old Business
No old business.

Special Agenda Topics

This POE-AG is dedicated solely to the COVID-19 resources, dialogue and concerns. This situation is fluid and we appreciate your patience as we all work to sort out and disseminate all the information provided by CMS.

COVID-19 Resources – CMS

  • COVID-19 information can be found on CMS.GOV
  • Information is located under emergency preparedness and response operations/current emergencies. It is important to look at the dates for the latest guidance.


  • A public health emergency was declared by Secretary Azar on January 31, 2020 giving us the flexibility to support our beneficiaries, effective January 27, 2020
  • CMS issued blanket waivers effective as of March 1, 2020 to help healthcare providers contain the spread of COVID-19 — Blanket waivers for COVID-19 (PDF, 991.03 KB)

General Information and Updates

Telehealth Guidance

Clinical and Technical Guidance


Billing and Coding Guidance

Provider Enrollment Guidance

COVID-19 Resources – Palmetto GBA

  • We have the same resources listed on our website. They can be found under ‘Top Links’ as well as under Coronavirus COVID-19
  • We have created a ‘self-service tools’ page to assist with quick items to alleviate calls to the PCC, leaving those lines as open as possible for pressing provider issues
  • We’ve established, according to CMS directives, a separate line for accelerated Provider Enrollment applications as well as accelerated payment requests
  • We’ve added a COVID-19 ICON to signature lines of our emails as a quick way for provider to link to information
  • We’ve created a COVID-19 hashtag so you can filter on social media
    • #PalmettoGBACOVID19
  • We’ve increased webcasts related to COVID-19 and devoted our quarterly Ask the Contractor call to COVID-19 related issues, questions, and concerns

Calendar of Events

  • Scheduled Events
    • May 22, 2020: COVID-19 Flexibilities Update Webcast
    • May 26, 2020: Outpatient Department (OPD) Prior Auth Webcast
    • May 27, 2020 and May 28, 2020: JJ/JM Part B Mayfest Virtual Symposium
    • June 1, 2020: Open Meeting Notification – Proposed LCDs Releases for Comment
    • June 24, 2020: Demystifying Hospice and Physician Billing
    • August 11, 2020: Ask the Contractor Teleconference
  • Future Event Suggestions
    • ACT Topics
       Group didn’t provide any topics

Announcement of Next Meeting Date
The next meeting will be held on August 19, 2020.