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We frequently update our articles to reflect the latest changes and updates to Medicare, and strongly recommend you visit this article at link below to confirm you have the latest version.
Printed Date: 9/22/2015
Palmetto GBA is please to announce that on January, 24, 2011, a new Interactive Voice Response (IVR) Unit will be available with the implementation of Home Health and Hospice (HHH) segment of the Jurisdiction 11 HHH Medicare Administrative Contract (MAC). The chart below provides basic information about the differences between the current IVR and the New IVR. The IVR telephone number is (866) 801-5301.
Current IVR New IVR
Initial Access Information Required
Required provider is prompted to enter their NPI, PTAN and Tax ID before being given the options.
Accessing the Options
The provider is prompted to press the desired option number.
Providers have two options to access the IVR. Select option 1 for Speech Application or 2 for touchtone. The provider is then prompted to select the desired option.
Press 0 (zero)
The provider is prompted to press 0 (zero) at anytime during the message to talk with a live customer service representative (CSR).
This option is not available. To speak with a live CSR, call (866) 830-3925.
10 primary options available
5 primary options available
Duplicate Remittance Advice
Last Three Checks Issued
General Information about Medicare
Reserved for Future Use
All Other Inquiries
Provider Education Requests
Remit Code Decision
Home Health and Hospice Provider Phone Number
Return to Main Menu
Note: A guide to using the IVR and a one-page outline will be posted to the Web site at a later date. Please continue to monitor our e-mail updates (listservs) to ensure you receive all up-to-date information.
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Last Updated: 01/14/2011