Direct Date Entry (DDE) Security Emails

The Direct Data Entry (DDE) Online Remote Terminal Access was designed as an integral part of the Fiscal Intermediary Standard System (FISS) to give Medicare providers a direct access mechanism for answering questions about their claims.

To ensure the security of Medicare data, Palmetto GBA Systems Security is required to review the Violation Detail Report on a daily basis and notify individuals who may have entered their password incorrectly when attempting to access the EDC application. An email, which includes information regarding the violation, will be sent to the EDI contact on record for the facility. A response explaining why the errors occurred is required. The response is maintained as documentation for auditing purposes.

The email notification of the violation will be received from SYSTEMS.SECURITY with a palmettogba.com or a bcbssc.net domain name. Please respond to this email with your brief explanation in a timely manner to avoid termination of the listed DDE IDs. Please do not include any secure information in your response, such as your DDE password.

For any questions or concerns, please contact the Palmetto GBA Provider Contact Center at 855-696-0705 (JM) or 877-567-7271 (JJ).

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Provider Contact Center: 855-696-0705

TDD: 866-830-3188

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