FISS Narrative
Each line of charges on claim has been rejected and/or rejected and denied.

Explanation and Suggestion:
To find the line level reason codes

  • From claim page 2, press "PF11" twice
  • Line level reason code will be shown in "Denial Reas Field" or "Line Item Reason Codes Field"
  • Press "PF1" to access reason code file
  • Key line item reason code over claim level reason code, and press "Enter" to view narrative
    • After reviewing press "PF3" to return to claim
  • Press "PF10" twice to go back to left view of claim page 2 or press "PF8" to go to page 3

Contact Palmetto GBA JM Part HHH Medicare

Email HHH

Contact a specific JM HHH department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC


National Supplier Clearinghouse MAC


RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries



Click to Chat Now