39929

FISS Narrative
Each line of charges on claim has been rejected and/or rejected and denied.

Explanation and Suggestion:
To find the line level reason codes

  • From claim page 2, press "PF11" twice
  • Line level reason code will be shown in "Denial Reas Field" or "Line Item Reason Codes Field"
  • Press "PF1" to access reason code file
  • Key line item reason code over claim level reason code, and press "Enter" to view narrative
    • After reviewing press "PF3" to return to claim
  • Press "PF10" twice to go back to left view of claim page 2 or press "PF8" to go to page 3

Contact Palmetto GBA JM Part HHH Medicare

Email HHH

Contact a specific JM HHH department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

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