Are providers required to submit medical records to the Medicare Administrative Contractor (MAC) for Recovery Audit Contractor (RAC) appeals?

Answer:
If records were submitted to the RAC, providers are not required to submit medical records to the MAC, but it is encouraged. Providers have the option to send the records directly to the Palmetto GBA Appeals Department.

Palmetto GBA
HHH Appeals
Mail Code: AG-630
P.O. Box 100238
Columbia, SC 29202-3238
Fax: (803) 699-2425

Fed Ex/UPS/Certified Mail Address
Palmetto GBA
HHH Appeals
Mail Code: AG-630
Building One
2300 Springdale Drive
Camden, SC 29020

 

Contact Palmetto GBA JM Part HHH Medicare

Email HHH

Contact a specific JM HHH department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC

MolDX

National Supplier Clearinghouse MAC

PDAC

RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries

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