Standard Paper Remittance (SPR) Missing Patient Name

 Current Status
2/19/2019: The fix for this issue is scheduled to be implemented into production on April 22, 2019. Providers may bypass this issue by submitting claims with the MBI. Only claims submitted with the HIC number are not populating the patient’s name on the SPR.

Situation
Claims submitted with a patient's HIC are not populating to the SPR although the information is showing on the 835 file. This issue does not affect claims billed with a patient's Medicare Beneficiary Identifier (MBI) number.

Status
2/19/2019: The fix for this issue is scheduled to be implemented into production on April 22, 2019. Providers may bypass this issue by submitting claims with the MBI. Only claims submitted with the HIC number are not populating the patient’s name on the SPR.

2/15/2019: The System Maintainer has confirmed this is global issue across all MACs. A fix date has not been determined at this time. Updates will be provided as soon as they are available.

2/12/2019: Palmetto GBA has found if a claim is billed with a patient's HIC, the patients name is not populating to the SPR although the information is showing on the 835 file. This has been reported to the System Maintainer. Updates will be provided as soon as they are available.

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