Translating Demand Letter Invoice Numbers

For providers receiving a demand letter related to the adjustment of claims, the invoice number on the demand letter is a translated claim number. In order to translate the invoice number, providers can use the Interactive Voice Response (IVR) system by following these steps:

  • Call the IVR at 855-696-0705
  • Select your provider state
  • Select Option 6 from the menu
  • Follow prompt to enter the HIGLAS Document Control Number (DCN) and retrieve the FISS DCN

Example of the demand letter and invoice number:

Example Demand Letter

You may find further information in the Finance & Accounting Training Modules:

Contact Palmetto GBA JM Part A Medicare

Provider Contact Center: 855-696-0705

Email Part A

Contact a specific JM Part A department

Other Palmetto GBA Sites

Palmetto GBA Home

DMEPOS Competitive Bidding Program

Jurisdiction J Part A MAC

Jurisdiction J Part B MAC

Jurisdiction M Part A MAC

Jurisdiction M Part B MAC

Jurisdiction M Home Health and Hospice MAC


National Supplier Clearinghouse MAC


RRB Specialty MAC Providers

RRB Specialty MAC Beneficiaries



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