Medicare Secondary Payer (MSP) Frequently Asked Questions

What does BCRC stand for?
BCRC stands for Benefits Coordination & Recovery Center.

Who is the BCRC?
CMS awarded the Benefits Coordination & Recovery Center (BCRC) contract to consolidate the activities that support the collection, management and reporting of other insurance coverage of Medicare beneficiaries. The BCRC consolidates the activities that support the collection, management and reporting of other insurance coverage for Medicare beneficiaries.

All Medicare Secondary Payer (MSP) claims investigations are initiated from, and researched at, the BCRC contractor. This is no longer the function of the local Medicare Administrative Contractors or Railroad Medicare.

The BCRC Contractor provides customer service to all callers from any source, including, but not limited to, beneficiaries, attorneys/other beneficiary representatives, employers, insurers, providers and suppliers.

When should I contact the BCRC?
For all MSP-related inquiries, including general MSP information, and to report potential MSP situations or invalid MSP auxiliary files.

The BCRC does not:

  • Handle claims-related or recovery questions
  • Answer questions regarding Medicare claim or service denials and adjustments
  • Answer questions concerning how to bill for payment
  • Process claims for primary or secondary payment
  • Accept the return of inappropriate Medicare payment

These inquiries should be directed to Palmetto GBA.

How do I contact the BCRC?

Telephone Inquiries: 
855–797–2627 (TTY/TDD)
Monday-Friday, 8 a.m. to 8 p.m. ET

Fax: (405) 869–3307 (address the fax to: Medicare — MSP General Correspondence)

By Mail (General Inquiries): 
Medicare — MSP General Correspondence
P.O. Box 138897
Oklahoma City, OK 73113–8897

See the Benefits Coordination & Recovery Center (BCRC) Contact Page on the CMS website for additional mailing addresses. 

Contact Palmetto GBA JM Part B Medicare

Email Part B

Contact a specific JM Part B department

Provider Contact Center: 855-696-0705

TDD: 866-830-3188

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