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Printed Date: 9/22/2015
Palmetto GBA acknowledges that providers are asked to enter beneficiary information into eServices when obtaining eligibility in a different manner than when submitting a claim. This article explains how to enter beneficiary information for each task: obtaining beneficiary eligibility from eServices and submitting a claim.
eServices Eligibility Inquiry
The user should enter the beneficiary's information into the fields listed on the Eligibility Inquiry tab. To protect the privacy of beneficiary data, all fields entered (including optional fields) must match the beneficiary's data as it is maintained by CMS' HIPAA Eligibility Transaction System (HETS); otherwise, eligibility data will not be returned.
Note: Special characters are not accepted in HETS.
The following fields are required:
The subscriber is the patient, and is also referred to as a beneficiary by Medicare.
To successfully submit an eligibility inquiry, you are required to enter either the Subscriber's name or subscriber's birth date in addition to the subscriber's last name and the subscriber's primary ID.
The Medicare ID number is the Medicare beneficiary identifier assigned by Medicare. When looking at the Medicare Health Insurance card, the Medicare ID number is the Medicare Claim Number displayed on the card.
You may enter data into optional fields, but these fields are not required to receive a valid Medicare beneficiary eligibility benefit response. If data entered into an optional field does not match the beneficiary's data maintained in CMS' HETS system, eligibility data will not be returned on the eligibility response tabs.
The optional fields are as follows:
Note: To retrieve all information available, you must enter a valid date range. The HETS 270/271 system, which we are required to access for eligibility, allows date requests up to 27 months in the past.
Once you have successfully retrieved the beneficiary's information, all of the other sub-tabs will display information related to that beneficiary.
For more information on eServices, please refer to the eServices FAQs located under the eServices section of your contract's home page.
Providers should follow the tips below when submitting claims to avoid claim rejection.
Providers will receive the same name and Medicare ID number they submitted on their claim returned on their remittance advice, even if the information submitted is incorrect. Instead of calling the Provider Contact Center (PCC), who will not be able to supply you with the correct information, you must obtain the correct name and Medicare ID number from the patient, his or her Medicare card or authorized representative. Then refile the claim with the correct information.
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Last Updated: 04/23/2020