Provider Contact Center Training and Holiday Closure Schedule

The Palmetto GBA Provider Contact Center (PCC) will continue to close up to eight hours per month for customer service representative (CSR) training and staff development. Please note that our Interactive Voice Response (IVR) unit will be available during these scheduled training sessions for automated customer service transactions. You may use our online provider portal called eServices to obtain claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices. Listed below are training closure dates and times. 

Date
PCC/Office Closed
December 24, 2018 
Office closed / Christmas Eve
December 25, 2018 
Office closed / Christmas Day
January 1, 2019 Office closed / New Year's Day
January 11, 2019 PCC closed 8 a.m. to 12 p.m.
January 21, 2019 Office closed / Martin Luther King, Jr.'s Birthday
February 18, 2019 8 hours training - President's Day
March 8, 2019 PCC closed 8 a.m. to 12 p.m.

March 29, 2019

PCC closed 8 a.m. to 12 p.m.
April 5, 2019 PCC closed 8 a.m. to 12 p.m.
April 19, 2019 PCC closed 8 a.m. to 12 p.m.
May 3, 2019 PCC closed 8 a.m. to 12 p.m.
May 17, 2019 PCC closed 8 a.m. to 12 p.m.
May 27, 2019 Office closed / Memorial Day
June 7, 2019 PCC closed 8 a.m. to 12 p.m.
June 28, 2019 PCC closed 8 a.m. to 12 p.m.
July 4, 2019 Office closed / Independence Day
July 12, 2019 PCC closed 8 a.m. to 12 p.m.
July 26, 2019 PCC closed 8 a.m. to 12 p.m.
August 9, 2019 PCC closed 8 a.m. to 12 p.m.
August 23, 2019 PCC closed 8 a.m. to 12 p.m.
September 2, 2019 Office closed / Labor Day 
September 13, 2019 PCC closed 8 a.m. to 12 p.m.
September 27, 2019 PCC closed 8 a.m. to 12 p.m.
October 14, 2019 8 hour training / Columbus Day
November 11, 2019 8 hour training / Veterans Day
November 28, 2019 Office closed / Thanksgiving
November 29, 2019 Office closed / Thanksgiving
December 13, 2019 PCC closed 8 a.m. to 12 p.m.
December 24, 2019
Office closed / Christmas Eve
December 25, 2019
Office closed / Christmas Day
January 1, 2020
Office closed / New Year's Day

Please note that we will attempt to provide advance notice of any changes to the above training schedule via the website, IVR features and automatic email notices.

If you have not already done so, we encourage you to sign up for automatic email notices of updates to our website. Subscribing to this listserv is the fastest way to find out about Medicare changes that may affect you. There is no charge for the service, and we will not share your email address with others. To register, go to
Email Updates on our website.

If you have any questions, please contact our Provider Contact Center at our toll-free number at 855-696-0705 for Jurisdiction M and 877-567-7271 for Jurisdiction J. For information regarding claims status or eligibility, please call the Interactive Voice Response (IVR) at 855-696-0705 for Jurisdiction M and 877-567-7271 for Jurisdiction J or use Palmetto GBA's eServices tool.

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Provider Contact Center: 855-696-0705

TDD: 866-830-3188

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