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Printed Date: 9/22/2015
As a reminder, providers calling the Provider Contact Center (PCC) have the ability to use the speech recognition feature to easily navigate their way through our IVR menu simply by speaking naturally. Within these interactions, our menus can be navigated by using either the touch-tone keypad selection or voice telephone input with the ability to use speech or touch tone interchangeably throughout the call to enter the required information.
Benefits of Speech Recognition
Tips For Speech Recognition
Speech recognition is a highly valuable tool for IVR users. We recommend practicing the following habits to achieve maximum results.
The goal of the speech recognition is to achieve an engaging, helpful and natural caller experience that serves callers quickly, efficiently, and consistently. This enhancement is in direct response to provider feedback with the goal of improving your provider experience with Palmetto GBA.
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Last Updated: 02/05/2020
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