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Printed Date: 9/22/2015
The Centers for Medicare & Medicaid Services (CMS) has established an External User Services (EUS) Help Desk to assist you if you encounter an application navigation or access problem with Internet-based PECOS. A navigation problem occurs when you are unable to determine how to use Internet-based PECOS. An access problem occurs when Internet-based PECOS is not operating properly (i.e., system is not operational, operating slowly or a system-generated error message prevents data entry). A system-generated error message does not include messages or warnings that are created when you enter data incorrectly or ignore system prompts.
To report an application navigation or access problem with Internet-based PECOS, contact the EUS Help Desk at 866-484-8049 or send an email to EUSSupport@cgi.com.
Additional tools are available for users including fact sheets (PDF, 2.49 MB) and Internet-based PECOS webinars on the CMS website.
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Last Updated: 08/05/2016